Privacy Policy & Terms
1. Privacy Policy
The Medical Travel is operated by Veltara Global Co., Ltd.
We are committed to protecting your personal data in accordance with applicable data protection laws, including the Thailand Personal Data Protection Act (PDPA) and, where applicable, the General Data Protection Regulation (GDPR).
Data We May Collect
We may collect personal information voluntarily provided by you, including but not limited to:
Full name
Email address
Phone number
Treatment of interest
Budget indication
Messages or information sent via contact forms or email
Purpose of Data Collection
Your data is collected solely for the purpose of:
Responding to your inquiry
Facilitating communication with selected clinics or service providers
Providing medical travel coordination and concierge assistance
We do not sell, rent, or trade your personal data to third parties.
Data Storage & Security
Personal data is stored securely and accessed only by authorized personnel. Reasonable technical and organizational measures are implemented to protect your information against unauthorized access, loss, or misuse.
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined above or as required by applicable law.
2. Medical Disclaimer
The Medical Travel does not provide medical advice, medical opinions, diagnoses, or treatment recommendations.
All medical information, consultations, diagnoses, and treatments are:
Provided exclusively by licensed medical professionals
Delivered directly by the clinic or hospital chosen by the patient
Any information shared by The Medical Travel is of a general and informational nature only and must not be considered medical advice.
3. Role of The Medical Travel
The Medical Travel operates strictly as a medical concierge and facilitation service.
Our role is limited to:
Assisting with communication between patients and clinics
Coordinating logistics related to medical travel
Providing non-medical support services
The final decision regarding:
choice of clinic
choice of doctor
type of treatment
medical procedures
is made solely and independently by the patient.
4. Clinics & Third Parties
The Medical Travel collaborates with independent third-party clinics, hospitals, and service providers.
Each clinic:
Operates independently
Is solely responsible for its medical services
Is responsible for compliance with medical licensing, insurance, and professional standards
The Medical Travel does not control, manage, or supervise medical providers and assumes no responsibility for medical outcomes.
5. Limitation of Liability
To the maximum extent permitted by law:
The Medical Travel and Veltara Global Co., Ltd. shall not be held liable for medical results, complications, or outcomes
Liability related to medical treatment rests exclusively with the treating clinic and medical professionals
The Medical Travel shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or services.
6. Contact by Email
By contacting us via email or contact forms, you acknowledge that personal data may be transmitted electronically.
Such data will be handled in accordance with this Privacy Policy.
7. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Thailand.
Any disputes arising from or related to these Terms shall fall under the exclusive jurisdiction of the competent courts of Thailand.
8. Contact Information
The Medical Travel
Operated by Veltara Global Co., Ltd.
Email: info@themedicaltravel.com
Final note
By using this website or contacting The Medical Travel, you acknowledge that you have read, understood, and accepted this Privacy Policy & Terms.